At Glassozy, we value your satisfaction and take pride in the quality of our products.
If you are not completely happy with your purchase, we’re here to help.
We accept returns only for damaged, defective, or incorrect products received.
To initiate a return, please contact us within 48 hours of delivery at glassozy.co.in@gmail.com with your order number and clear images of the issue.
Once your request is approved, we will guide you through the return process.
Returned items must be unused, unwashed, and in their original packaging with all labels intact.
We reserve the right to reject a return if the item shows signs of use, damage, or missing components.
For hygiene and safety reasons, certain items cannot be returned, including:
Used kitchenware, drinkware, or glass containers.
Items damaged after delivery due to improper handling or misuse.
Discounted or clearance sale items.
Custom or personalized products.
Please check your order carefully before confirming your purchase.
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days to your original method of payment.
Shipping charges are non-refundable.
In case of prepaid orders, the amount will be credited automatically; for COD orders, we may request your bank details for refund processing.
If you haven’t received your refund yet:
Please first check your bank account again.
Then contact your credit card company or bank — it may take some time before your refund is officially posted.
If you have done all this and still haven’t received your refund, please email us at glassozy.co.in@gmail.com
Orders can be cancelled within 6 hours of purchase or before dispatch.
Once the order is shipped, cancellation is no longer possible.
To cancel, please email us at glassozy.co.in@gmail.com with your order ID and reason for cancellation.
We take utmost care while packing and shipping.
However, if you receive a wrong or damaged product:
Contact us within 48 hours of delivery with unboxing pictures/videos as proof.
Once verified, we will offer a replacement or refund as per your preference.
Please note: Without photo/video proof, refund or replacement requests cannot be processed.
We currently do not offer direct exchanges.
If you wish to replace an item, please follow the return process and place a new order for the desired product.
Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, wrong, or defective item).
Shipping costs are non-refundable.
For any questions or assistance regarding returns and refunds, please reach out to us at:
📧glassozy.co.in@gmail.com
🌐 www.glassozy.com
🏢 Glassozy, Ahmedabad, India